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SAN FRANCISCO, June 27, 2019 (GLOBE NEWSWIRE) -- EIS Group, a core and digital platform provider to insurers, today announced the release of Billing Agent, an application that enables insurers to create an unlimited number of rich user experiences for billing specialists to help them manage customer billing accounts, receivables and cash allocation. Billing Agent delivers a consumer-grade experience to billing staff that improves efficiency and customer service.
The addition of the Billing Agent application accelerates insurers’ digital transformations by accessing the complete billing lifecycle capabilities within EIS Group’s BillingCore® solution and making them available as the persona-driven, context-aware, omnichannel user experiences required in the new era of digital insurance.
“Enabling business users to carry out tasks quickly and accurately–whether that be a customer search, review of policy and payment history, or change of payment methods–is satisfying to both customers and staff and promotes an uptick in NPS scores at the same time that it increases efficiency,” said Rita Iorfida, vice president of product strategy, EIS Group. “With Billing Agent, we have packaged a large subset of the rules, data, and transactions within BillingCore to help drive insurers’ digital billing transformations and meet the needs of all users.”
Key business benefits of Billing Agent include:
Billing Agent is the latest in a series of digital experience apps for users – including agents, consumers, customers, and claims adjusters - available within EIS DXP™, EIS Group’s digital experience platform. These omnichannel, persona-based apps use DXP Web Components to quickly create custom user experiences and leverage API management tools within EIS DXP. DXP makes any BillingCore capability available within any user experience as needed. In total, DXP makes available an industry-leading tally of 1,100 REST APIs–for packaging as portal, mobile, and web apps–that expose the full lifecycle of insurance functionality in EIS Suite™ which comprises BillingCore along with PolicyCore®, ClaimCore®, and CustomerCore™.
About EIS Group
EIS Group moves insurance carriers closer to their customers. Leading insurers use the EIS® digital insurance platform to build and deliver fast, simple, engaging experiences across the entire insurance lifecycle — quoting, policy administration, billing, claims and service. The cloud-enabled platform of core, experience and insight solutions empowers insurers to innovate faster, reduce costs, and create competitive advantages. Headquartered in San Francisco, EIS Group powers digital insurance for property/casualty and benefits insurers of all sizes, worldwide. For more information, visit eisgroup.com and follow us on Twitter @EISGroupLtd.
Kevin Haydon, EIS Group, 1.845.7972976, firstname.lastname@example.org
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/9c32a808-12d2-4f13-911c-3b480c8e84f1